1. Information we collect
Class 777 Casino may collect information that identifies you or could reasonably be used to identify you. The information we collect depends on how you use our website and services, the products or features you access, and our legal and regulatory obligations.
Information you provide
- Your full name, date of birth, residential address, email address and telephone number.
- Account login details, security information and communication preferences.
- Identity documents and information used to verify your identity, age, residency and eligibility.
- Payment, withdrawal and transaction details, including information required to detect fraud or comply with financial crime obligations.
- Information you provide when contacting customer support, entering a promotion, submitting feedback or making a complaint.
- Responsible gambling information, including account limits, self-exclusion requests and other details relevant to player protection.
Information collected automatically
When you visit our website, we may collect technical and usage information such as your IP address, browser type, device details, operating system, referring website, pages viewed, approximate location, access times and interactions with our services. We may use cookies, pixels, software development kits and similar technologies to remember preferences, maintain security, understand website performance and improve the user experience.
You can control some cookie settings through your browser or device. Disabling certain cookies may affect website functionality, account access or the availability of particular features. Some cookies are necessary for security, account authentication and basic website operation, while others help us analyse usage or provide more relevant content.
2. How we use personal information
We collect and use personal information for purposes connected with operating Class 777 Casino, providing services and meeting our legal responsibilities. These purposes may include:
- Creating, administering and securing your account.
- Processing deposits, withdrawals and other transactions.
- Verifying your identity, age, location and eligibility to use our services.
- Complying with applicable gambling, anti-money laundering, counter-terrorism financing, tax, sanctions, consumer protection and other legal requirements.
- Detecting and preventing fraud, collusion, cheating, bonus abuse, money laundering, cyberattacks and other unlawful or harmful activity.
- Providing customer support, responding to questions and resolving complaints or disputes.
- Sending service messages, security alerts, account notices and other essential communications.
- Sending marketing communications where permitted and where you have provided consent or we otherwise have a lawful basis to do so.
- Personalising content, assessing promotions and improving our website, products, systems and services.
- Monitoring responsible gambling indicators and supporting safer gambling measures.
We may rely on your consent, the performance of a contract, our legitimate business interests, compliance with a legal obligation or another lawful basis available under applicable law. Where we ask for consent, you may withdraw it at any time, although this will not affect processing that occurred before withdrawal or processing that is required for other lawful purposes.
Marketing choices
You can opt out of promotional emails or other direct marketing by using the unsubscribe option in the message or by contacting us. Even if you opt out of marketing, we may still send important non-promotional communications about your account, transactions, security, responsible gambling or changes to our services. We may keep a record of your marketing preference so that we can respect your request.
Aggregated and de-identified information
We may combine or de-identify information so that it does not reasonably identify you. We may use aggregated or de-identified information to understand trends, measure service performance, improve products, prepare reports and support business planning. We will not treat de-identified information as personal information unless it can reasonably be linked back to you.
3. Sharing and international handling
We may disclose personal information where reasonably necessary to operate our services, protect players and comply with the law. Depending on the circumstances, recipients may include:
- Companies within our corporate group and service providers that support hosting, technology, customer support, payments, identity verification, fraud prevention, analytics, communications and security.
- Banks, payment providers and financial institutions involved in processing transactions.
- Professional advisers, auditors, insurers and legal representatives.
- Regulators, government agencies, law enforcement bodies, courts or dispute resolution services where disclosure is required or permitted.
- Other parties where you have asked us to share information or have otherwise authorised the disclosure.
Our service providers may only receive information reasonably required for the services they provide, subject to appropriate confidentiality, security and data-handling obligations. We do not sell personal information as a standalone business asset. If our business, assets or corporate structure change, personal information may be transferred as part of that transaction, subject to applicable law.
Some service providers or recipients may be located outside Australia. If personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy requirements. The privacy laws in another country may not provide the same level of protection as Australian law. We may also disclose information where necessary to prevent a serious threat to a person’s health or safety, investigate suspected unlawful activity or protect our rights and property.
Responsible gambling and verification
Gambling services require appropriate checks and safeguards. We may use information to confirm that you meet age and eligibility requirements, assess account activity, apply deposit or wagering controls, respond to self-exclusion requests and identify behaviour that may indicate gambling harm. Information may be shared with relevant providers or authorities where permitted or required by law. We will not use these checks to encourage unsafe gambling.
4. Security, retention and your rights
We use reasonable technical, administrative and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include access controls, encryption, monitoring, authentication procedures, staff training and secure data handling processes. No website or electronic transmission is completely secure, so you should use a strong password, keep account details confidential and contact us promptly if you suspect unauthorised access.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, enforce agreements, prevent fraud and meet legal, regulatory, accounting or reporting requirements. When information is no longer required, we will take reasonable steps to delete it, destroy it or de-identify it, subject to technical, legal or operational limitations.
Access and correction
You may ask for access to personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding. In some circumstances, access or correction may be limited or refused under applicable law. If we refuse a request, we will explain the reason where we are legally able to do so.
Complaints and data incidents
If you believe we have mishandled your personal information, please contact our support team with details of your concern. We will acknowledge and investigate privacy complaints within a reasonable period and provide a response where appropriate. You may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response or believe your complaint has not been properly addressed.
If we become aware of an actual or suspected data breach, we will assess and respond to it in accordance with applicable law. This may include taking steps to contain the incident, investigate its cause, improve security controls and notify affected individuals or regulators where notification is required.
5. Changes and contact details
We may amend this Privacy Policy to reflect changes to our services, technology, legal obligations, business practices or regulatory guidance. The updated version will be published on this website with a revised effective date. Where required, we will provide additional notice or seek consent for material changes. Your continued use of our services after an update means you acknowledge the revised policy, to the extent permitted by law.
For privacy questions, requests for access or correction, marketing preferences, or complaints, please contact Class 777 Casino through the customer support details available on our website. Include your name, account details where relevant, a clear description of your request and any information that will help us respond. Do not send unnecessary identity documents or sensitive information through an unsecured channel unless our support team has instructed you to do so.
We may ask for additional information to confirm that a request is genuine and relates to you. This helps protect account holders from unauthorised disclosure. We aim to respond within a reasonable time and will communicate with you if additional time or information is needed.
This Privacy Policy should be read together with the Class 777 Casino Terms and Conditions, Cookie Policy, Responsible Gambling information and any other notices displayed on our website. If there is an inconsistency, the applicable law and the terms of the relevant service will apply to the extent required.